TonyBet Customer Support

Read More About TonyBet Customer Support

No one wants it, but sometimes you just run into some hiccups while using a gambling site. At TonyBet Ontario, you can rest assured that the problem won’t linger. This is thanks to the platform’s 24/7 customer service who are always available to assist. In this guide, we’ll explain the different TonyBet support options and how to use them.

How to Contact TonyBet Support?

During our review, we found two main channels for customer support at TonyBet live chat and email support. To use the live chat, simply check the main menu for the featured button. Meanwhile, you can access email by sending a message to info@tonybet.com (or info@tonybet.ca if you’re in Ontario).

Phone Number

At the moment, TonyBet has no phone support option. For some players and bettors, this is a major drawback, but we don’t see it as one. That’s because the live chat does the job if you want prompt help. Let’s look at it next.

Live Chat

In our opinion, live chat is the best TonyBet contact option. It’s featured on the main menu on the website or the TonyBet app. Simply click on the icon to launch a session, and you’ll be connected to an agent in real-time.

While testing the live chat channel, our experience was nothing but pleasant. We were connected to an agent in less than five minutes. Afterward, it was instant and quick feedback with immediate resolutions.

We must mention that the agents are quite professional and knowledgeable. You can trust them to handle several queries, whether on account issues or about bets and casino games.

Email TonyBet Support

Suppose you have a non-urgent or complex issue. In that case, we recommend using the TonyBet email option. As mentioned, the platform provides email support via info@tonybet.com. However, if you’re in Ontario, you have to message info@tonybet.ca.

Typically, email is slower than live chat since it’s a traditional channel. All the same, it’s ideal for issues that require detailed explanations or documentation. You can always return to the emails to review the information.

It’s worth mentioning that the email channel is also open 24/7. However, we recommend sending your messages during active hours. That’s the best way to get quick responses, as the agents will most likely be on the seat.

TonyBet Customer Support Average Waiting Time

We can confirm that TonyBet Casino & Sportsbook makes efforts to provide quick help turnaround times. Here are the averages based on our tests:

• Live Chat: Connecting to an agent should take no more than five minutes. It’s much faster in most cases.
• Email Support: Expect responses in 6 to 12 hours. The feedback might be delayed for a long sometimes if there’s a lot in the queue. However, it shouldn’t exceed 24 hours.