TonyBet Customer Support

Read More About TonyBet Customer Support

No one wants it, but sometimes you just run into hiccups while using a gambling site. At TonyBet Ontario, you can rest assured that the problem won’t linger for too long. This is thanks to the platform’s 24/7 customer service, which is always available to assist. In this guide, we’ll explain the different TonyBet support options and how to use them.

How to Contact Support?

During our review, we identified two primary channels for customer support: TonyBet live chat and email support. To use the live chat, simply check the main menu for the featured button. Meanwhile, you can access email by sending a message to info@tonybet.com (or info@tonybet.ca if you’re in Ontario).

Phone Number

Currently, TonyBet CA does not offer phone support. For some players and bettors, this is a significant drawback, but we don’t view it as such. That’s because the live chat does the job if you want prompt help. Let’s look at it next.

Live Chat

In our opinion, live chat is the best TonyBet contact option. It’s featured on the main menu on the website and the TonyBet app. Simply click on the icon to launch a session, and you’ll be connected to an agent in real-time.

While testing the live chat channel, our experience was nothing but pleasant. We were connected to an agent within five minutes. Afterwards, there was instant and quick feedback with immediate solutions.

We must mention that the agents are quite professional and knowledgeable. You can trust them to handle several queries, whether on account issues or about bets and casino games.

Email Support

Suppose you have a non-urgent or complex issue. In that case, we recommend using the TonyBet email option. As mentioned, the platform provides email support via info@tonybet.com. However, if you’re in Ontario, you have to message info@tonybet.ca.

Typically, email is slower than live chat since it’s a traditional channel. All the same, it’s ideal for issues that require detailed explanations or documentation. You can always return to the emails to review the information.

It’s worth mentioning that the email channel is also open 24/7. However, we recommend sending your messages during active hours. That’s the best way to get quick responses, as the agents will most likely be online.

TonyBet Customer Support Average Waiting Time

We can confirm that TonyBet Casino and Sportsbook make efforts to provide quick turnaround times for help. Here are the averages based on our tests:

• Live Chat: Connecting to an agent should take no more than five minutes. It’s much faster in most cases.
• Email Support: Expect a response within 6 to 12 hours. The feedback might be delayed for a long time if there’s a lot in the queue. However, it shouldn’t exceed 24 hours.